Why are we at a confuse when Japanese customers lower their quality requirements?

A few years ago, a well-known Japanese company found KANOU to produce a heat sink, the quality standard of this heat sink is very high, basically "0 defect" appearance requirements. In the manufacturing circle, there are not many heat sink companies that can do this required heat sink well. Customers also inspected our quality system, site management after comprehensive consideration of the rest of the trust to our processing.

Of course, high standard products correspond to high value and high cost. However, with the poor economic environment in the past two years, customers are forced by market pressure, and they have come to us repeatedly in the recent past, hoping to reduce costs, even if it is said to appropriately reduce product appearance requirements. Feeling the urgent demands of customers and the market environment, we held an urgent internal meeting to evaluate, "If we reduce quality standards, where can our costs be reduced?" The answer is: very limited. After all, this is a Japanese product, and the overall requirements are very strict. The meeting we were supposed to finish in half an hour lasted two. In the end, a workable plan was not fully settled.

Surprisingly, if the appearance standard is lowered, the various links are somewhat at a loss, and everyone feels unaccustomed and does not know how to start.

The person in charge of transportation materials will say: "I used to transport raw materials with a wrap to wrap each raw material, and then fixed it very tight when loading the car to prevent mutual collision and strain, can't let me not do these actions, reduce costs, and let this raw material hurt the product?"

The person in charge of the processing link will say: "I used to let the staff blow the aluminum slag on this fixture clean, the aluminum slag of the product is also blown clean, and then put it into the bubble bag to do a turnover protection." Can't in order to reduce costs, tell employees that aluminum slag does not need to be blown so clean?"

The person who does the anode process will say: "Can't in order to reduce costs, let me ask the employee not to handle it lightly when hanging.

It doesn't matter if it hurts the anode, right?"

The quality person in charge will say: "Our quality system has been established for more than ten years, and it is usually very strict, and now suddenly you say that this can be, that can be." To be honest, my heart is actually quite resistant, and I don't know how to train employees."

In fact, we understand very well the personnel responsible for each link, because habits are not developed in a day or two, and the system is not made in a day or two. Each department works according to its own standards. Our company has also been established for more than ten years, although there is a flow of personnel between the quality system standards and requirements have been passed down.

Sometimes it is also common to hear third-party manufacturers often joke: "Do your KANOU orders to earn money is not important.

The most important thing is to improve themselves. "This is also reasonable, because the system standards of KANOU are there

Not good products are not flowing in, so over time you must make good products to deliver, forming a good habit cycleSlowly they raise their own quality standards.